EWS: Understanding Customer Service Essentials


ID : 20696   

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Delivering great service means more than being polite—it means building trust across generations and communication styles. In this interactive class, you’ll assess your customer service approach, strengthen communication skills (including technology-based tools), and learn proven strategies for resolving issues and restoring customer confidence. You’ll practice real-world scenarios and leave prepared to provide professional, high-quality service in any role or industry.
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Class Details

1 Session(s)
Weekly - Tue

Location
Community Education

Instructor
Heidi Esther 

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Tuition:  $60.00

Schedule Information

Date(s) Class Days Times Location Instructor(s)
11/3/2026 - 11/3/2026 Weekly - Tue 08:00 AM - 11:00 AM Champaign, Community Education  Map, Room: J125 Heidi Esther 

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