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How do I create my profile?
For first-time users, click Create New Student Profile to create your own username, password and profile. This step is required. Your ParklandOne login and password will not work unless you use this to create a new profile with us. If you have additional questions, please call 217/351-2235 for assistance.

How do I know what type of profile to create?
There are two types of profiles, Student and Household
The Student Profile should be used for single, individual users (both personal and professional) who wish to register. This person would not likely be responsible for signing up other family members for classes.   
The Household Profile should be used for individuals (usually personal) that would be responsible for signing up children - or any other family member. If you think it is likely that you'll sign someone else in your household up for classes in the future, start a household profile. When registering, you will always be prompted to choose which member(s) of the household to register for each class. All receipts and confirmation can go to Head of household via one email address (select No Email for additions), or you may provide separate contact info for each additional individual.   

Can my Student Profile be changed to a Household Profile?
Yes, your existing student profile can be converted to a household profile so that you may register other members in your household. Contact us at 217/351-2235 or with your request.   

How do I update my profile?
You may update your student profile at any time. After signing in, select Menu, then My Profile, then Edit Profile at the top of the page. You may update any of your profile fields. When you are finished, scroll to the bottom of the page and click Submit.

How do I change my password?
After signing in, select Menu, then My Profile, then Edit Profile at the top of the page.

What if I forgot my password?
Click on Forgot your password from the sign in page. You will be required to enter your username and email address. If you do not know this information contact us at 217/351-2235, be prepared to verify your information.

Can I register for a class that is full?
All classes have a maximum class size and for specific reasons, we must adhere to that maximum number. For example, a computer class is limited in size by the number of computers available in that room.
If you wish to be considered for registration in a class that is currently full, you may request to be added to a waiting list by signing in online and clicking Add to the Waiting List for the class that is full. If an opening becomes available, you will be instructed how to complete your registration.

NOTE:  If a class has a waiting list, but shows seats available, you may want to contact our office. 

What is the refund policy?
For most classes, refunds will be issued to those who officially withdraw from class at least one business day prior to the class start date. No credit will be issued for classes dropped on or after the class start date. To withdraw your registration please call 217/351-2235.

NOTE: Some classes have different refund policies.  For example some Youth classes have 1-2-week refund periods while Trips have a 2-week refund period prior to start date in order to request a refund.

Class changes and Cancellations
Parkland College makes every effort to maintain the schedule of classes as announced in our brochure. However, we reserve the right to change or cancel classes when necessary without previous announcement.  If this occurs, an attempt will be made to contact all those registered.  If a class is cancelled, all registrants will receive a refund or be allowed to transfer to a different class section.  All class changes will be reflected on our website. 

Release Waiver
Parkland College assumes no liability for accidents that occur while participating in classes and provides no funds to cover medical costs. Participants are reminded that participation is entirely voluntary and are strongly urged to have their own health insurance. It is understood that participation is voluntary and Parkland College is not responsible for injury or accidents and all liability against them is waived.

Is there a minimum age for students in classes?
Generally, students age 16 or older are permitted to register for adult classes. Students under the age of 16 may enroll at the discretion of the Instructor. Please call us at 217/351-2235 with any questions.

Where can I get directions to my class location?
Directions to your class location are found in the confirmation letter sent at the time of your registration. You may also sign in, select Menu, then My Profile, click on Current Registrations, then select the location.

How do I print a receipt?
To print a receipt, sign in, select Menu, and select My Transactions and locate the class. Under Action, select Print View and print your receipt.

Accessibility Statement
If you believe you have a disability for which you may need an accommodation (i.e. use of assistive technology or other classroom assistance), please contact the Office of Accessibility Services, Parkland College room U260, 217/353-2338 or

What is your Privacy Policy?

Parkland College is committed to protecting your privacy online. All personal information is kept strictly confidential and will not be shared with a third party for any reason. We may use the information collected to contact you regarding course information, promotional updates, new course information, or upgrades to the website. You may unsubscribe from these promotions, at any time by using the "unsubscribe" link in the footer of any promotional email. Also, we do not store your payment information on our website.

When are registration fees due?
Full tuition must accompany your registration. To guarantee placement in a course, online payment may be made by Visa, Discover, MasterCard, or American Express through our secure electronic payment site.

If your registration will be paid by an employer or other agency, you may register and Request Company Payment but you are not guaranteed a place in the class until payment is authorized by that Company. Contact us at 217/351-2235 with any questions.

How will I know if I get into a class?

If you register yourself online, you will be able to see whether there is still space available in a class. Once you complete the necessary payment information, you are registered and will receive an email confirmation within 24 hours.
If you register by mail or phone, you will receive confirmation after we process your registration and payment.

Can a class be cancelled due of low enrollment?
If we need to cancel a class due to low enrollment, we will notify you as soon as possible before the class is scheduled to begin. You will receive a full refund of your tuition, or credit to be used at a later date, or transfer to another class of your choice, as space allows.

What happens in case of inclement/severe weather?
Announcements regarding closings are broadcast on local radio and television stations and social media. You may also check our website at for closings or cancellations. We will make every effort to reschedule impacted classes.

100% Satisfaction Guarantee:
If you are not completely satisfied with your class/experience, we will gladly enroll you in a course of equal value. You may also request a full refund by contacting our office within 10 business days of course completion at 217/351-2235.


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